Hampton Blue - Terms and Conditions
Hampton Blue is totally dedicated to ensuring customer satisfaction. Please see below for our Terms and Conditions.
Ownership of Intellectual Property Rights
All intellectual property rights, including copyright in this website are owned by Hampton Blue. The website user is granted a license to use these for the purpose of viewing the site. You may not modify, distribute or re-post any content on this website for any purpose without the permission of Hampton Blue.
Accuracy of Content
Hampton Blue has taken every care to ensure the content of this website is correct. In particular, to ensure prices quoted are correct at time of publishing and all products have been fairly described. All prices stated are inclusive of VAT. We accept no responsibility for any inaccuracies regarding pricing and reserve the right to alter prices without notification and to refund any orders which cannot be honoured or fulfilled. In the event that there does happen to be a pricing error, the correct price will be set out in the Dispatch Confirmation.
We will take all reasonable care to ensure that the product images and descriptions are as accurate as possible however, due to the photographic process and the calibration and settings of individual computer screens, we cannot guarantee an exact match to the product as displayed on your screen.
Changes to Terms and Conditions
We reserve the right to change these terms and conditions and we advise our customers to read through them whenever possible.
How to Order
Making a purchase could not be easier. Just browse our store and add any items you wish to purchase to your shopping basket. Once you have finished shopping, please click on ‘Proceed to Checkout’ and at this point you will be asked for a few details so that we can complete your order.
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
We will endeavour to hold sufficient stock to meet all orders. However, we will inform you as soon as possible if goods you have ordered are not available and give you an expected delivery time.
The price of delivery will be included in the final checkout amount. We ship worldwide using first class Royal Mail services or a courier service. Free standard delivery for UK addresses when you spend £50 or more in one transaction.
United Kingdom and N. Ireland £3.95 per delivery address (Free standard delivery when you spend £50 or more)
Republic of Ireland £5.95 per delivery address
Europe £7.95 per delivery address
Other International Destinations £14.95 per delivery address
Please note that a signature will be required to confirm receipt of deliveries and a card will be left to rearrange delivery if there is no one at home. Republic of Ireland deliveries will require a daytime telephone number, so please make sure to provide this when placing your order.
All international orders are sent using first class Royal Mail services or a courier service and a signature will be required to confirm receipt of your package. A card will be left to rearrange delivery if no one is at home. Please be advised that you may be responsible for any additional delivery charges, import duties and taxes that may be incurred and customers are advised to check these details before placing an order for international delivery.
When items are in stock we aim to deliver your goods within 10 working days, however, orders are usually received more promptly than this. Delivery to more remote areas of the UK and the Republic of Ireland and international deliveries may take slightly longer. There may be a slight delay on delivery times at busy trading times during the year however, if we foresee any delays, we will alert you to the problem. For any items out of stock, we will contact you to advise an estimated delivery and check that the item is still required.
If you need an item by a specific date, please inform us and we will endeavour to get it to you in good time.
We can accept the following debit and credit cards:
Visa Credit, Visa Debit, Visa Electron, Mastercard Credit, Mastercard Debit, Maestro, Amex, Solo and JCB. Your credit/debit card will be charged on the date that your order is dispatched. All prices are inclusive of VAT (where applicable), at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
Cancelling your Order
Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order within 7 working days of receipt of the goods. If goods are dispatched to a third party, you will only be able to exercise this right if you are able to return the goods to us. Please email us at firstname.lastname@example.org.
Returns and Refunds
Please check all items immediately upon arrival. If you are at all unhappy with your goods, please call us or email us and return the unused items within 14 days of receiving them and we will be happy to issue you with a full refund or an exchange, as long as both the packaging and goods themselves remain intact.
We cannot refund or exchange used or customer damaged items with the exception of faulty goods. Please note, with the exception of faulty goods, if you return the order we will not refund the original delivery charge, as this part of our service to you has been completed.
We are not responsible for return postage to us unless in the exceptional circumstance an item is faulty or your order is incorrect. When returning items we strongly recommend you get proof of posting. We cannot accept responsibility for parcels lost or damaged in transit. All refunds and exchanges (providing items are in stock) will be processed within 15 days of us receiving the items. Please allow up to 21 days for your credit/debit card to be credited.
Please note that for personal hygiene reasons, we cannot accept returns of pierced jewellery, with the exception of faulty goods.
2 Somerton Park
You agree that email can be used as a long distance form of communication.
We have placed links on this website to other websites that we think you may be interested in however, we do not vet these websites and do not have any control over their contents. Hampton Blue cannot accept any liability in respect of the use of these websites. It would be a breach of contract for any other websites to link to the Hampton Blue website without express permission from the partners of Hampton Blue.
Damage to your computer
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technoligically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
You must be eighteen years old to use this site. If you are under eighteen years old, you may only use this site in conjunction with, and under the supervision of a parent or guardian.
Law and Jurisdiction
This contract is governed by Northern Irish law and enforceable in our courts. All contracts are
concluded in English.
Limitation of Liability
We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Retention of Title
Title to the goods shall remain vested in Hampton Blue and shall not pass to the purchaser until the purchase price for the goods has been paid in full and received by Hampton Blue. The products will be at the risk of the purchaser from the time of delivery.
Offers and Promotions
Free delivery and other offer order codes remain the property of Hampton Blue, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
Free shipping offers only apply to standard delivery worth £4.95 for the United Kingdom. Offers with a spend threshold always exclude delivery charges. Offer end dates apply. Hampton Blue reserves the right to vary or withdraw offers without notice.
If you wish to join our mailing list we may occasionally contact you regarding special offers, new products, promotions, etc. We use a third party to circulate our marketing emails therefore we make our mailing list (email) available to them for this purpose only. We will not send emails to you unless you have given us your consent by registering with us. If at any time you do not wish us to contact you any further, please call or email us and we will remove your information from our database immediately.
Disclosure of data
In case any fraudulent activity is detected on the website or without limitation, in connection with the breach of intellectual property rights through the use of the website, we may release personal information in order to comply with any applicable regulation or assert our rights. In the event that we decide to sell Hampton Blue your personal information will be passed on to any successors in title.
Transfer of Rights and Obligations
The contract between you and Hampton Blue is binding on you and us and our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. Hampton Blue may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights and obligations arising under it, at any time during the Contract.
We take online security very seriously and are committed to ensuring your information is stored and handled safely and privately. Your credit card information is processed securely via a third party payment provider and at no time do Hampton Blue store or have access to your credit card or CV2 number. We use the industry standard (SSL – Secure Sockets Layer) secure server to ensure private information and credit card details are transmitted securely across the internet.
Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
We collect information about you for a number of reasons. Firstly, to process your order, secondly, to provide you with the best possible service. We may also obtain information about your usage of the website to help us develop and improve it further.
If you have shopped with us we will hold your name, address, telephone number, and email address. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
If you have requested to receive our email newsletters regarding new products and special offers we only hold your name and email address. If you wish to unsubscribe, please email us at email@example.com.
Hampton Blue only discloses customers’ information to a third party when order details are
processed as part of the order fulfilment and for distributing promotional emails. In this case,
the third party will not disclose any of the details to any other third party. By submitting your
personal data, you agree to transfer, storing or processing. We will take all steps reasonably
We shall have no liability to you for any delay in the delivery of products ordered or any other
matters to the extent that the delay is due to any event outside our reasonable control, including
but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil
commotion, malicious damage, explosion, governmental actions and any other similar events.
We hope you are completely satisfied with your order and our customer service, however, if you have any queries, please feel free to contact us. Our contact information is as follows:
2 Somerton Park
Tel: 07989 573171
Thank you for visiting our website.