Frequently Asked Questions (FAQ’s)
Please refer to the Terms and Conditions section for full details.
Ordering Process
How can I order?
You can order online 24 hours a day, 7 days a week. All you have to do is click on the image to go through to the item’s individual information page. Add any items you wish to purchase to your shopping basket. Once you have finished shopping, please click on ‘Proceed to Checkout’ and at this point you will be asked for a few details so that we can complete your order.
Once you have placed your order, we will send you an email with details of your purchase. Once your credit card or debit card has been verified along with your address, your order will be accepted and your item/s dispatched. If for any reason your gifts are not in stock we will inform you as soon as possible. You will also receive an invoice with your gifts for your own records. (Please refer to the Terms and Conditions section for full details).
Can I add more items or take items off my order after I have finished the final process?
Unfortunately no. You would have to email or call us and cancel your order and then reorder online.
Which payment methods does Hampton Blue accept?
We accept Visa Credit, Visa Debit, Visa Electron, Mastercard Credit, Mastercard Debit, Maestro, Amex, Solo and JCB. Your credit/debit card will be charged on the date that your order is dispatched. All prices are inclusive of VAT (where applicable), at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
Can I order from overseas?
Yes, we ship worldwide.
Delivery
Do I have to pay for delivery?
UK orders are sent via Standard Royal Mail First Class Recorded Delivery or by a courier service at a cost of £3.95 to the customer. However, delivery for UK addresses is free when you spend £50 or more in one transaction. Please note that a signature will be required to confirm receipt of your package.
International Delivery
Standard parcels for Republic of Ireland have a delivery charge of £5.95, Europe has a delivery charge of £7.95 and international deliveries outside Europe are charged at £14.95. All international orders are posted on first class Royal Mail services or by a courier service. Please note that a signature will be required to confirm receipt of your package and a daytime telephone number is required. Please be advised that you may be responsible for any additional delivery charges, import duties and taxes that may be incurred and customers are advised to check these details before placing an order for international delivery.
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Local Deliveries
If you live locally (Belfast and surrounding areas) we can personally deliver your order to your home or office up until Thursday, 22 December if necessary. Please call us on 07989 573171 or email us at info@hamptonblue.co.uk to make arrangements.
How long will it take for my order to arrive?
When items are in stock we aim to deliver your goods within 10 working days, however, orders are usually received more promptly than this. Delivery to more remote areas of the UK and the Republic of Ireland and international deliveries may take slightly longer. There may be a slight delay on delivery times at busy trading times during the year however, if we foresee any delays, we will alert you to the problem. For any items out of stock, we will contact you to advise an estimated delivery and check that the item is still required.
If you need an item by a specific date, please inform us and we will endeavour to get it to you in good time.
My order has not arrived. What should I do?
You should contact us if your order has not arrived in 10 working days and we will check on the status.
What if I am out when they try to deliver my order?
A card will be left at your delivery address to advise you on how to rearrange delivery.
Can I send the item/s I bought to a different address?
Yes
If part of my order is out of stock, do I have to pay any extra delivery charge when it is sent to me?
No, you will only have to pay one delivery charge per order.
Are my personal details secure?
We take online security very seriously and are committed to ensuring your information is stored and handled safely and privately. Your credit card information is processed securely via a third party payment provider and at no time do Hampton Blue store or have access to your credit card or CV2 number. We use the industry standard (SSL – Secure Sockets Layer) secure server to ensure private information and credit card details are transmitted securely across the internet.
Why do you need my email address and telephone number?
We require your details so we can contact you in case a problem occurs with your order.
Can I check my order status?
You can check the status of your order at any time by clicking the ‘Order Status’ button located in ‘My Account’ section. Just enter your email address and password.
How do I cancel my order?
You can tick ‘Remove’ at any time to clear an item from your shopping basket. If you change your mind after completing the checkout process, simply contact us and we shall cancel your order if it has not already been dispatched. If goods are dispatched to a third party, you will only be able to exercise this right if you are able to return the goods to us. Please email us at info@hamptonblue.co.uk.
Returns and Exchanges
Can I return the item/s I bought?
Please check all items immediately upon arrival. If you are at all unhappy with your goods, please call us or email us and return the unused items within 14 days of receiving them and we will be happy to issue you with a full refund or an exchange, as long as both the packaging and goods themselves remain intact.
We cannot refund or exchange used or customer damaged items with the exception of faulty goods. Please note, with the exception of faulty goods, if you return the order we will not refund the orginal delivery charge, as this part of our service to you has been completed.
We are not responsible for return postage to us unless in the exceptional circumstance an item is faulty or your order is incorrect. When returning items we strongly recommend you get proof of posting. We cannot accept responsibility for parcels lost or damaged in transit.
Please note that for personal hygiene reasons, we cannot accept returns of pierced jewellery, with the exception of faulty goods.
How long does it take for a return to show on my account?
All refunds and exchanges (providing items are in stock) will be processed within 15 days of us receiving the items. Please allow up to 21 days for your credit/debit card to be credited.
General
Is your jewellery nickel free?
Yes. All our jewellery is nickel free.
Do you have a catalogue?
No we do not have a catalogue.
How do I use the search box?
If you know the product code of a particular item you are looking for, then simply enter the product code in the Search Box and click on ‘Go’. If you are looking for a general group of products, such as, candles for example, just type candles in the Search Box and then click on ‘Go’.
Do you sell gift vouchers?
Currently we do not sell gift vouchers, but this is something we hope to introduce in the future.
How does your wish list work?
Our wish list service is a great way to let family and friends know what you like on our site, making their shopping experience worry free. Firstly, choose the item/s that you like and click on ‘Add to Wish List’. You can either print out your wish list or email it to family and friends.
When do I have to log in?
You will have to log in to submit payment or personal details. This ensures your online shopping is secure.
What is my username?
Your username is your email address.
What happens if I forget my password?
Please follow the instructions on the ‘Account Login/Register’ page.
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