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Frequently Asked Questions (FAQ’s) 

Please refer to the Terms and Conditions section for full details.

Ordering Process

How can I order?

You can order online 24 hours a day, 7 days a week.  All you have to do is click on the image to go through to the item’s individual information page.  Add any items you wish to purchase to your shopping basket. Once you have finished shopping, please click on ‘Proceed to Checkout’ and at this point you will be asked for a few details so that we can complete your order.
Once you have placed your order, we will send you an email with details of your purchase.  Once your credit card or debit card has been verified along with your address, your order will be accepted and your item/s dispatched.  If for any reason your gifts are not in stock we will inform you as soon as possible.  You will also receive an invoice with your gifts for your own records.   (Please refer to the Terms and Conditions section for full details).

Can I add more items or take items off my order after I have finished the final process?

Unfortunately  this is not possible.  You would have to email or call us and cancel your order and then reorder online.

Which payment methods does Hampton Blue accept?


We accept Paypal payments and also Visa Credit, Visa Debit, Visa Electron, Mastercard Credit, Mastercard Debit, Maestro, Amex, Solo and JCB.  Your credit/debit card will be charged on the date that your order is dispatched.  All prices are inclusive of VAT (where applicable), at the current rates and are correct at the time of entering the information onto the system.  The total cost of your order is the price of the products ordered plus delivery.

Can I order from overseas?


Yes, we ship worldwide. 


Delivery


Do I have to pay for delivery?


UK orders are sent via Standard Royal Mail First Class Recorded Delivery or by a courier service at a cost of £3.95 to the customer. However, delivery for UK addresses is free when you spend £50 or more in one transaction.  Please note that a signature will be required to confirm receipt of your package.

International Delivery


Standard parcels for Republic of Ireland have a delivery charge of £5.95, Europe has a delivery charge of £7.95 and international deliveries outside Europe are charged at £14.95.  All international orders are posted on first class Royal Mail services or by a courier service.  Please note that a signature will be required to confirm receipt of your package and a daytime telephone number is required.  Please be advised that you may be responsible for any additional delivery charges, import duties and taxes that may be incurred and customers are advised to check these details before placing an order for international delivery. 

How long will it take for my order to arrive?

When items are in stock we aim to deliver your goods within 10 working days, however, orders are usually received more promptly than this. Delivery to more remote areas of the UK and the Republic of Ireland and international deliveries may take slightly longer.  There may be a slight delay on delivery times at busy trading times during the year however, if we foresee any delays, we will alert you to the problem.  For any items out of stock, we will contact you to advise an estimated delivery and check that the item is still required.  If you need an item by a specific date, please inform us and we will endeavour to get it to you in good time.

My order has not arrived.  What should I do?  


You should contact us if your order has not arrived in 10 working days and we will check on the status.

What if I am out when they try to deliver my order?


A card will be left at your delivery address to advise you on how to rearrange delivery.  We can on occassion give Royal Mail and the courier services we use special delivery instructions from our customer, for eg., 'please leave order with neighbour if not in', etc.  However, we cannot guarantee that they will carry out the instructions and accept no responsility if they do not.  We will simply pass on any special delivery information from our customer to the delivery company.

Can I send the item/s I bought to a different address?

Yes

If part of my order is out of stock, do I have to pay any extra delivery charge when it is sent to me?


No, you will only have to pay one delivery charge per order.

Are my personal details secure?


We take online security very seriously and are committed to ensuring your information is stored and handled safely and privately.  Your credit card information is processed securely via a third party payment provider and at no time do Hampton Blue store or have access to your credit card or CV2 number. We use the industry standard (SSL – Secure Sockets Layer) secure server to ensure private information and credit card details are transmitted securely across the internet.

Why do you need my email address and telephone number?


We require your details so we can contact you in case a problem occurs with your order.

Can I check my order status?

You can check the status of your order at any time by clicking the ‘My Orders’ button located in ‘My Account’ section.  Just enter your email address and password.

How do I cancel my order?


You can click on the small 'bin' icon beside an item in your 'Shopping Cart' to clear it from your shopping cart at any time.  If you change your mind after completing the checkout process, simply contact us and we shall cancel your order if it has not already been dispatched.  If  goods are dispatched to a third party, you will only be able to exercise this right if you are able to return the goods to us.  Please email us atinfo@hamptonblue.co.uk.   

Returns and Exchanges


Can I return the item/s I bought?


Please check all items immediately upon arrival.  If you are at all unhappy with your goods, please call us or email us and return the unused items within 14 days of receiving them and we will be happy to issue you with a full refund or an exchange, as long as both the packaging and goods themselves remain intact.  

We cannot refund or exchange used or customer damaged items with the exception of faulty goods.  Please note, with the exception of faulty goods, if you return the order we will not refund the orginal delivery charge, as this part of our service to you has been completed.

We are not responsible for return postage to us unless in the exceptional circumstance an item is faulty or your order is incorrect.  When returning items we strongly recommend you get proof of posting.  We cannot accept responsibility for parcels lost or damaged in transit. 

Please note that for personal hygiene reasons, we cannot accept returns of pierced jewellery, with the exception of faulty goods. 

How long does it take for a return to show on my account?


All refunds and exchanges (providing items are in stock) will be processed within 15 days of us receiving the items.  Please allow up to 21 days for your credit/debit card to be credited.

Gift Vouchers
If you are unsure of what to choose as a gift, Hampton Blue gift vouchers are now available to purchase.  The gift voucher is emailed to the recipient right away or you can select a specific date you would like your friend to receive the electronic gift voucher.  Alternatively,  you can choose to have the gift voucher posted to the recipient using Royal Mail First Class Letter Service.  Please click on the link to purchase a Hampton Blue gift voucher

Can I get the money back from my gift voucher?
Gift vouchers cannot be returned or refunded. The balance cannot be converted back into cash.

How long is my gift voucher valid for?
Gift vouchers are valid for 12 months from the issue date.

Can I return an item purchased with a gift voucher?
Yes (please see terms and conditions for refunds).  If any product purchased with a gift voucher is returned for an exchange or refund, any money refunded will be automatically credited to the original gift voucher.

Can I pay for the postage of my order using the gift voucher?
Yes, as long as there are sufficient funds on your gift vouchers to cover postage costs.

How will the gift voucher be sent to the recipient?
The gift voucher is emailed to the recipient right away or you can select a specific date you would like the recipient to receive the electronic gift voucher.  Alternatively, if you want a gift voucher to be sent through a post office, you need to tick ‘Send through post office’ checkbox.  If you choose this option, you will need to enter the gift voucher recipient’s address at checkout and the voucher will be sent to them using Royal Mail first class services.  We post our gift vouchers free of charge.

Can I include a message with my gift voucher?
Yes. Simply fill in your message in the ‘Custom Message’ box when ordering.

Can I use gift vouchers as part payment for goods?
Yes

General

Is your jewellery nickel free?

Yes.  All our jewellery is nickel free.

Do you have a catalogue?


No we do not have a catalogue.

How do I use the search box?
 

If you know the product code of a particular item you are looking for, then simply enter the product code in the Search Box and click on the blue button beside the box.  If you are looking for a general group of products, such as, candles for example, just type 'candles' in the Search Box and then click on the blue button beside the search box.

Do you sell gift vouchers?


Yes.  Please see above for information.


How does your wish list work?


Our wish list service is a great way to let family and friends know what you like on our site, making their shopping experience worry free.  Firstly, choose the item/s that you like and click on ‘Add to Wish List’ button.  You can either print out your wish list or email it to family and friends. 

When do I have to log in?


You will have to log in to submit payment or personal details.  This ensures your online shopping is secure.

What is my username?


Your username is your email address.

What happens if I forget my password?


Please follow the instructions in the 'Login' box or on your 'Account' page